The Nutrition Program Supervisor is a key player in coordinating, overseeing, and evaluating all aspects of the Meals on Wheels delivery process for SourcePoint. Discover a rewarding career with a well-respected organization and help Delaware County adults 55 and older remain living safely in their own homes with independence and dignity.
Summary:
Working under the direct supervision of the Nutrition Administrative Manager, the Nutrition Program Supervisor is responsible for assisting in the development and ensuring the implementation of policies and procedures established for the successful operation of the nutrition program.
Essential Job Functions and Expectations:
Volunteer & Staff Supervision (55%)
- Responsible for hiring, onboarding, training, scheduling, supervising, and evaluating paid delivery staff
- Responsible for onboarding, training, scheduling, and supervising volunteer delivery drivers
- Ensure coverage for all routes daily
- Work with Volunteer Recruiter to ensure an adequate number of volunteer drivers are available to meet the program’s needs
Administrative (15%)
- Ensure that the onboarding process of new volunteers prepares them to fulfill their duties; and develop and conduct training, as necessary, to meet the needs of the volunteers, and fulfill funding requirements
- Maintain all required documentation for each driver and assistant as related to program and funders’ policies
- Assist in the development of policies, procedures, reports, and job descriptions
Communication & Collaboration (15%)
- Communicate client concerns, as reported by drivers, to in-home care staff
- Investigate accidents, incidents or injuries involving SourcePoint volunteers, staff, or clients and follow required reporting policies
- Provide feedback and assist the Volunteer Recruiter with the development and implementation of recruitment strategies as related to the Meals on Wheels program;
Direct Program Assistance (15%)
- Assume the duties of direct reports, as appropriate and necessary to meet the needs of the department
- Prepare the office for volunteer and paid driver arrival, including supplies used by the drivers
- Responsible for route management, including evaluation for safety and efficiency
- Maintain knowledge of customer eligibility for all funding sources and all program requirements
- Attend and participate in all staff meetings and training sessions as required
- Adhere to all applicable nutrition program policies and procedures
- Exhibit an understanding of and commitment to SourcePoint’s pursuit of excellence in customer service
Education & Experience
- High school diploma or equivalent required, Associate’s degree preferred
- Minimum of 2 years of staff supervision, including training, and program management experience preferred
- Experience working in Meals on Wheels or similar program, with knowledge of applicable funding requirements preferred
- Experience in planning programs, activities, and engagement opportunities preferred
Required Skills & Abilities
- Calm and level-headed under stress with strong decision-making skills
- Ability to meet deadlines and successfully handle multiple tasks
- Demonstrated proficiency in a wide range of software programs including Microsoft Outlook, Excel, & Word
- Possess excellent communication skills and demonstrate effective oral, written, and electronic communication methods with a culturally diverse group of employees and volunteers in an articulate and professional manner
- Ability to be creative and to deal with ambiguity and change on a routine basis
- Ability to promote a positive work culture within the organization and project a positive image of the organization in the community and to routinely interact with the public
- Must be willing to submit to and pass criminal background checks per agency policy
Essential Physical Requirements & Working Conditions
- Ability to lift 30 lbs. regularly without assistance
- Ability to drive to and from home visits, meetings, events, etc. regularly and have access to a reliable automobile; and must maintain automobile insurance in an amount established by SourcePoint
- Ability to safely navigate uneven terrain and stairs
- Ability to work with individuals in diverse living situations and conditions, including the ability to work in environments where there is potential for exposure to animals, second-hand smoke, unpleasant odors, etc.
Other:
It is recognized that in any organization, particularly a small organization, it is necessary to assume new responsibilities appropriate to ensure smooth continuity of operations within the organization. Not only is the Nutrition Program Supervisor required to wear many hats, but it is expected that this person will be familiar with the work of others to the point of being able to fill in on a temporary basis. It is also anticipated that other organizational needs will emerge from time to time, which will be assigned to the Program Supervisor.
About SourcePoint:
SourcePoint helps Delaware County adults 55 and better live safely at home and stay healthy as they age. We provide in-home care like Meals on Wheels, a large community center, support for caregivers, and more. And we want you on our team! Come join a wonderful organization that brings a wide variety of expertise and talents together under one roof. At SourcePoint, every team member, from accounting to wellness, contributes to our mission to help our community live well after 55.
A Final Note:
You do not need to match every listed expectation to apply for this position. At SourcePoint, we know diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
Revised Jan 2025
