Tech Talk: Pay Attention & Ask Questions

By Jarren Ringle

Did your new smartphone come with a user manual?  Did the salesperson at the phone store show you how to use your new smartphone?  Did they explain what they were doing with it before they sent you on your way?

Many times, folks are given a smartphone, computer, or tablet by a relative and left to figure it out.  For those of us with decades of tech experience, we can usually figure out the new device.  But not everyone understands tech and how it works.

So, here is a list of things to do when you are encountering a new device or technology.  This applies to TVs, smartphones, tablets, home assistants, cars, computers, etc.

1. Ask questions. When you buy your device, ask questions.  If you are getting a new smartphone from the same manufacturer/carrier as the one you have, ask what the differences are.  Ask if the apps on your current smartphone will be on your new one.  Ask if your photos and contacts will be on the new device.
2. Learn simple tasks. Have the salesperson or relative show you how to do simple tasks like sending a text or getting your email.  If they can’t show you how to use it for basic tasks perhaps you should reconsider your purchase.
3. Buy during a slow sales period. Buy your new device during slow times. Don’t buy your new smartphone on the weekend or right before or after Christmas.  Many times, on mornings during the week there will be fewer customers, and you will have more time/help.
4. Request a user guide. Ask if there are online instructions or user guides for the device.  Apple and Samsung for instance, have many different aids on their website.  YouTube is also a resource for help (just be careful believing everything you see on the web)
5. Consider buying the same brand as your family members. Do family members also use the same type of device? If you are getting the device as a present from your family, ask if they use that type of device.  For instance, if they give you an Android smartphone, ask if they use an Android smartphone.  If they have the same brand, they should be able to help you with yours.
6. Do your research. If you know you will be replacing an existing device soon, do your research.  If you are getting your smartphone from your carrier, use the carrier’s website to see what makes/models they have.  Once you know that research the device online to see features and functions.  At a minimum, knowing your options before entering the store should help you prepare for the “pitch”.
7. Shop around. Don’t let the store’s staff make you feel like you should pretend to understand and then leave confused.  Pay attention to what they do/say and ask questions.  Unless there’s some pressing reason to make a purchase decision, you can shop.

After you have your shiny new device, start by learning how to use it for simple things.  If it’s a phone, learn how to make calls, send and receive texts, keep it updated, install an app, etc.  Once again if you need help, check the manufacturer’s website for instructions. 

You can do this.