FAQ

Our eligibility requirements are simple: you must be a resident of Delaware County and age 55 or better!

The enrichment center offers both free and fee-based programs. Details for each program can be found on our website.

Yes, a day pass is available for $5, which allows guests to utilize and experience the enrichment center.

Anyone with the following Medicare Supplemental or Advantage Programs may join the enrichment center with no annual membership fee: SilverSneakers, Silver&Fit, and RenewActive.

Register online or in person at SourcePoint.

Yes, through the generosity of private donations, SourcePoint is pleased to offer financial assistance for those who qualify.

Any guest 21 and older is welcome to visit the enrichment center. Visit the customer service desk upon arrival to learn about activity restrictions for guests.

Our headquarters, which include our main office and enrichment center, are located at 800 Cheshire Road in Delaware, approximately five miles south of downtown Delaware.

Yes, we offer a number of free classes and workshops. Caregiver Concepts is a one-hour class packed with information for new, current, and future caregivers. Topics include safety, falls, getting organized, basic legal information, local resources, and self-care. It is available both online and in-person.

SourcePoint also provides a nationally proven workshop series called Powerful Tools for Caregivers (PTC). PTC is a six-week program that focuses on self-care, communicating in challenging situations, and making tough caregiving decisions. To accommodate various caregiving schedules, we offer both morning and evening classes, at least twice each year.

Family dynamics in caregiving can often be challenging due to roles, relationships, and distance. The best thing you can do as a caregiver is to respectfully communicate your observations and feelings to family members. You may choose to do this by calling a family meeting.

The choice to place a loved one in a facility is unique for each and every family. As with any caregiving decision, the decision should not be taken lightly and all family members or people affected by the decision, including the care receiver, should be included. Research has shown that experiencing one or more of the factors listed below often prompts families to place a loved one in a care facility:

• The care receiver exhibits unpredictable, or perhaps violent, behavior.
• The care receiver has incontinence of the bowel or bladder.
• The caregiver is unable to safely lift or transfer the care receiver.
• The caregiver is experiencing chronic sleep deprivation.
• The caregiver develops health problems which prevents them from providing quality care.
• The caregiver is experiencing resentment towards family members, home-care providers, or the care receiver.
• The caregiver is experiencing significant life stressors.

As a family, the best thing you can do is to choose the type of care that will help you to preserve your own and your loved one’s health and relationships. Placing a loved one in a care facility will not make you any less of a caregiver, it will simply change the responsibilities you have in providing care.

There is no cost attached to any caregiver program or service. However, donations to support the program are always welcome.

Respite is temporary relief from the responsibilities associated with caregiving. Respite is important because it gives family caregivers time away from often time-intensive and demanding responsibilities, so that they can reenergize by focusing on their own wants and needs.

Respite is typically provided in the home, but other options may be available. If you are in need of respite or would like to learn more about options available to you, please call 740-363-6677 and ask to speak with one of our information and referral specialists.

Families often have to make a decision between working with an agency or hiring individuals to provide services. There is no right or wrong decision and each family has to make the decision best for them. If your family makes the decision to privately hire in-home help, consider asking the following questions before you decide to bring someone new into your or your loved one’s home:

• Do you hold any certifications or licenses?
• How long have you been providing in-home care assistance?
• Have you ever been accused or convicted of malpractice, abuse, or neglect?
• Do you have a resume?
• Are you willing and able to perform all job responsibilities?
• Are you willing to obtain a BCII background check?
• Do you have reliable transportation to and from the home?
• Are you available to travel out of city/county/state with the care recipient, if necessary?
• What is your hourly rate?
• What is your availability?

In addition to these questions, families should consider having a criminal background check and driving record check completed. It is also wise to request at least three references and take the time to review their resume closely and call the references to ensure they are reliable and trustworthy.

Through our family caregiver program, we offer a number of free programs and resources, including monthly support groups available online and in-person at locations throughout the county, classes and workshops, one-on-one consultations, a private online forum, and referrals to other resources in our community that can help meet your needs.

Ohio’s Long-Term Care Consumer Guide (www.ltc.ohio.gov) is an excellent resource that can help you learn about and compare long-term care options in Ohio. In addition, if you would like to speak with someone about care options, questions, or concerns, you can reach out to SourcePoint’s information and referral specialists at 740-363-6677, as well as Ohio’s Office of the State Long-Term Care Ombudsman at 1-800-282-1206.

Family caregivers of any age who reside in Delaware County, or those who are caring for a loved one who resides in Delaware County are eligible to participate.

Yes. An intake appointment must be completed with all potential clients before a care consultant is assigned.

Intake appointments can be completed over the phone or at our office. Once this intake appointment is completed and a potential client’s agreeability is verified, a care consultant will be assigned and will contact the potential client to schedule an initial home visit.

At that visit, the care consultant will review services, address potential client questions, complete a financial screening, and the paperwork necessary to enroll the client in In-Home Care Services.

Following the initial home visit, the care consultant will locate a provider and make arrangements for services to be initiated.

We no longer have these items available for loan; however, Creative Housing continues to offer durable medical equipment. Please contact them at 740-368-5803 for more information.

Minor home repair and modification services may be approved to assist in maintaining health and safety depending upon need and eligibility. Minor home repair may include: plumbing, flooring repair, electrical repairs, bathroom access, installation of smoke detectors, accessibility, heating unit services and replacements, and/or other repairs necessary for safety. SourcePoint does not cover cosmetic repairs. Please call 740-363-6677 for more information.

If you need assistance with outside chores, we offer a variety of options. For more details, please call an information and referral specialist at 740-363-6677.

SourcePoint does offer coordination of respite care, adult day care, and extended care facility respite, however none of these can be offered 24 hours a day/7 days a week.

SourcePoint is unable to set up therapy or skilled care services. The doctor recommending these services will arrange for such services when the individual is being released from the hospital or nursing facility.

SourcePoint partners with local, qualified businesses to provide the services available through In-Home Care Services. Applications are accepted only during open application periods. Visit the provider page for more information on the application process and provider requirements.

PASSPORT is a statewide program funded by the Department of Job and Family Services. In order to be eligible for PASSPORT a person must be over 60, need hands-on assistance with certain activities, and financially qualify. You can request an evaluation by calling 800-589-7277.

SourcePoint’s Meals on Wheels program proudly serves all of Delaware County, including Ashley, Delaware, Galena, Kilbourne, Lewis Center, Ostrander, Powell, Radnor, Shawnee Hills, and Sunbury, as well as portions of Columbus, Dublin, and Westerville within county lines.

Eligibility for in-home care services is based on need, not income. Services are available on a sliding fee scale, so copays differ for each client based on financial circumstances.

We have two options to determine your copay amount:

One option is to look at your monthly income (minus any medical expenses) and your assets (such as savings, stocks, etc., excluding the home you live in and your vehicle). Your actual copay will be determined during your initial home visit and will be based on the services you need and the information you provide to the care consultant.

Some individuals choose the second option – to sign a waiver which eliminates the need to share financial information with the care consultant. We understand people may prefer to keep their financial information private and we respect that choice. Those who sign a financial waiver pay the full cost of their services.

Regardless of the option you choose, your care consultant will assess your needs and coordinate all of your services at no cost to you.

SourcePoint offers a wide range of services, some of which do not have a cost associated with them, such as our volunteer chore and volunteer transportation. There also is no fee associated with Meals on Wheels, though donations are welcome.

For your mother, we would recommend a falls assessment, where a trained staff member comes to her home to address her specific needs. It may be determined that some minor home modifications should be made, such as installing grab bars in the shower or adding a ramp.

SourcePoint provides additional services that might also be useful to your mother. Our care consultants are here to assess need for personal care assistance, homemaking, and other services SourcePoint will assist with coordinating for your loved one. Meals on Wheels can deliver hot, nutritious meals every weekday so that she doesn’t have to cook for herself. We can also install an emergency response system to ensure that your mother is able to get help right away if needed.

There are a variety of possible solutions to ensure your mother is safe at home. Call 740-363-6677 and let us figure it out for you.

Our licensed professionals, called care consultants, work one-on-one with each client to customize a plan of needed services. They specialize in issues associated with getting older, and can often spot and prevent problems before they occur.

Care consultants handle all service arrangements, including facilitating appointments and customer service with providers.

Respite is temporary relief from the responsibilities associated with caregiving. Respite is important because it gives family caregivers time away from often time-intensive and demanding responsibilities, so that they can reenergize by focusing on their own wants and needs.

Respite is typically provided in the home, but other options may be available. If you are in need of respite or would like to learn more about options available to you, please call 740-363-6677 and ask to speak with one of our information and referral specialists.

Typically, an individual or caregiver will call or meet with one of our information and referral specialists, who gather information and assess eligibility for the services requested. Once eligibility is determined, a licensed care consultant will be assigned to complete an initial home visit. At that time, program options and services will be discussed and enrollment paperwork will be completed.

Families often have to make a decision between working with an agency or hiring individuals to provide services. There is no right or wrong decision and each family has to make the decision best for them. If your family makes the decision to privately hire in-home help, consider asking the following questions before you decide to bring someone new into your or your loved one’s home:

• Do you hold any certifications or licenses?
• How long have you been providing in-home care assistance?
• Have you ever been accused or convicted of malpractice, abuse, or neglect?
• Do you have a resume?
• Are you willing and able to perform all job responsibilities?
• Are you willing to obtain a BCII background check?
• Do you have reliable transportation to and from the home?
• Are you available to travel out of city/county/state with the care recipient, if necessary?
• What is your hourly rate?
• What is your availability?

In addition to these questions, families should consider having a criminal background check and driving record check completed. It is also wise to request at least three references and take the time to review their resume closely and call the references to ensure they are reliable and trustworthy.

Our services are designed to help adults ages 55 or older remain living safely in their own homes with independence and dignity. Our services include:

Adult Day Care
Adult day care provides socialization, support, and safety to frail and chronically ill adults, as well as adults with cognitive or physical disabilities, while allowing them to return home at the end of the day.

Chore Services
Help with a variety of chores, such as changing light bulbs, tacking down cords or rugs, raking leaves, shoveling snow, cleaning out garages or basements, and more.

Emergency Response Systems
A small help button, typically worn around the neck or the wrist, provides a direct link to 24-hour emergency assistance.

Homemaker Services
For those unable to perform household tasks, services may include light cleaning, cooking, and laundry. Homemaker escorts are also available to accompany you on local errands.

Meals on Wheels
Our Meals on Wheels program provides delicious hot and cold meals delivered by a caring volunteer. In addition to providing good nutrition, a home-delivered meal provides family the security of knowing someone is regularly checking on their loved one. We offer several menu options, including meals with restricted carbohydrates or low sodium.

Medical Transportation
Rides to medical appointments, social service agencies, and adult day care centers.

Mental Health Counseling
In-home behavioral health services are available to those enrolled in our program.

Nursing Services
Registered nurses help you achieve optimal health and well-being through health screenings, medication monitoring, and more.

Personal Care
Personal care assistants or home health aides help with daily activities like bathing and dressing.

Respite Care
Respite services are designed to provide relief and rest for family caregivers, so that stress and tension is minimized. Services can be provided in the home or at a local facility. Respite workers also can perform personal care tasks, such as help with bathing, grooming, and dressing.

After completing one of the in-person or online New to Medicare classes, you can request an appointment by calling SourcePoint at 740-363-6677 or online.

SourcePoint’s insurance specialists have extensive professional backgrounds. In addition to working in the insurance industry for 20+ years, they hold counselor certifications with the Ohio Senior Health Insurance Information Program (OSHIIP). To earn this certification, they must complete a 20-hour training program and yearly continuing education programs. SourcePoint partners with OSHIIP to ensure we are up to date on Medicare information, as well as hold joint programs throughout the year.

Our insurance specialists are well versed. They teach three different Medicare classes to help educate the Delaware County public on Medicare products, how and when to enroll, the costs, and the moving parts of different Medicare products available. They meet one-on-one with Delaware County residents to provide support on individual needs during the Medicare enrollment process, including cost analysis and answering questions about an individual’s special needs. Our insurance specialists work for SourcePoint, not an insurance company, so the information they provide is unbiased.

They provide other services including medical bill organization, advice on appealing billing issues, and coordination of benefit issues. Each fall during Medicare’s Open Enrollment, our specialists work to make sure local seniors are on the best possible Medicare Part D or Advantage plan for the upcoming year.

Insurance specialists cannot make any decisions for you. They provide fact-based information to empower you to make sound decisions. Deciding which Medicare option or plan to enroll in is up to you!

Each fall during the annual Medicare Open Enrollment Period (Oct. 15 through Dec. 7) SourcePoint’s insurance specialists, with support from other OSHIIP-certified counselors, offer Delaware County residents one-on-one appointments. During these appointments, the Medicare user’s individual prescription drug information is keyed into the Medicare.gov plan finder tool to run a comparison of plan offerings. This ensures that the Medicare user will be on the best possible Medicare Advantage or Part D plan for the upcoming year. This is the only time each year that all Medicare users are free to make changes to their current plan. By offering this service, residents can ensure they are going to be on the best possible Medicare Advantage or Part D plan that will save them the most money. All Medicare users should do a plan comparison each year.

We provide in-person New-to-Medicare classes, Medicare supplement workshops, and plan comparison workshops. We offer Medicare videos and toolkits on our website, as well as one-on-one appointments in person, by phone, or by video conference.

The Medicare Open Enrollment Period is an annual enrollment period (Oct. 15 through Dec. 7) when current Medicare users can choose to reevaluate part of their Medicare coverage (their Medicare Advantage/Part C and/or Part D plan) and compare it against the other plans on the Medicare market. Changes to coverage can be made during this period and the new coverage will be effective on Jan. 1 of the coming year.

You should look at your options three months prior to your 65^th birthday if you want to go on Medicare vs. your employer plan, if you are planning on retiring, or if you are already retired. It takes three to four weeks to get your Medicare card when you apply with the Social Security office for Medicare parts A and B. You cannot enroll in a MediGap, Advantage, or Part D plan until you have your Medicare parts A and B.

Like SourcePoint’s other programs, insurance specialists provide support to Delaware County residents. Insurance specialists support people who are already on Medicare, who become eligible for Medicare at age 65, who become eligible for Medicare after being on Social Security Disability for 24 months, or who is over the age of 65 and retiring.

They do not support anyone who has an employer connector service. (A connector is an employer-provided insurance firm to help their employees and retirees enroll in Medicare plans for the first time, as well as each year during open enrollment.)

Yes, before driving for SourcePoint, our volunteers have submitted references, attended an orientation class, consented to a two- or three-year check of their driving record, and successfully completed a background check.

Yes, if you are a current Meals on Wheels client, you can receive cat or dog food, thanks to generous donations from our community. Please call the nutrition department at 740-363-6677 for more information.

Yes, someone will need to be home to receive the meal. In addition, the meal cannot be left with a neighbor. We ask that you notify us 48 hours in advance of a cancellation, to avoid food waste.

Applicants must be Delaware County residents, 55 and older, and certain income restrictions apply. Vouchers are available on a first-come, first-served basis. More information, as well as an application, can be found on our website each spring.

Meals are delivered Monday through Friday. You can choose which days you would like to receive meals. Contact your care consultant if you have any changes to your meal schedule.

SourcePoint’s Meals on Wheels program proudly serves all of Delaware County, including Ashley, Delaware, Galena, Kilbourne, Lewis Center, Ostrander, Powell, Radnor, Shawnee Hills, and Sunbury, as well as portions of Columbus, Dublin, and Westerville within county lines.

You will start receiving meals within two business days of enrollment in Meals on Wheels. This brief waiting period may be reduced in emergency situations.

SourcePoint is not able to provide nursing home recommendations. However, there are several ways to research nursing homes in the area. You can call the Ohio Long-Term Care Ombudsman at 800-536-5891 and ask for the Long-Term Care Ombudsman for Delaware County. You can also go to LTC.Ohio.org and read state survey results for each nursing home in the area.

The choice to place a loved one in a facility is unique for each and every family. As with any caregiving decision, the decision should not be taken lightly and all family members or people affected by the decision, including the care receiver, should be included. Research has shown that experiencing one or more of the factors listed below often prompts families to place a loved one in a care facility:

• The care receiver exhibits unpredictable, or perhaps violent, behavior.
• The care receiver has incontinence of the bowel or bladder.
• The caregiver is unable to safely lift or transfer the care receiver.
• The caregiver is experiencing chronic sleep deprivation.
• The caregiver develops health problems which prevents them from providing quality care.
• The caregiver is experiencing resentment towards family members, home-care providers, or the care receiver.
• The caregiver is experiencing significant life stressors.

As a family, the best thing you can do is to choose the type of care that will help you to preserve your own and your loved one’s health and relationships. Placing a loved one in a care facility will not make you any less of a caregiver, it will simply change the responsibilities you have in providing care.

No, but we can certainly refer you to Adult Protective Services.

Although SourcePoint does not have the authority to investigate reports of abuse, neglect, or exploitation of older adults, we recognize the importance of APS. The Adult Protective Services law requires the investigation of reports made concerning abused, neglected, or exploited adults age 60 years or older.

If you have any questions regarding APS or elder abuse, neglect, or exploitation, please contact the Department of Job and Family Services, Monday through Friday, 8 a.m. to 4:30 p.m. at 740-833-2340 or 800-899-3180. On weekdays after 4:30 p.m., weekends, or holidays, call the Delaware County Sheriff’s Department non-emergency number at 740-833-2800.

For people under 55 who are looking for help, please call HelpLine of Delaware and Morrow Counties, Inc. at 740-369-3316 or dial 211 to find out what assistance is available.

Families often have to make a decision between working with an agency or hiring individuals to provide services. There is no right or wrong decision and each family has to make the decision best for them. If your family makes the decision to privately hire in-home help, consider asking the following questions before you decide to bring someone new into your or your loved one’s home:

• Do you hold any certifications or licenses?
• How long have you been providing in-home care assistance?
• Have you ever been accused or convicted of malpractice, abuse, or neglect?
• Do you have a resume?
• Are you willing and able to perform all job responsibilities?
• Are you willing to obtain a BCII background check?
• Do you have reliable transportation to and from the home?
• Are you available to travel out of city/county/state with the care recipient, if necessary?
• What is your hourly rate?
• What is your availability?

In addition to these questions, families should consider having a criminal background check and driving record check completed. It is also wise to request at least three references and take the time to review their resume closely and call the references to ensure they are reliable and trustworthy.

Ohio’s Long-Term Care Consumer Guide (www.ltc.ohio.gov) is an excellent resource that can help you learn about and compare long-term care options in Ohio. In addition, if you would like to speak with someone about care options, questions, or concerns, you can reach out to SourcePoint’s information and referral specialists at 740-363-6677, as well as Ohio’s Office of the State Long-Term Care Ombudsman at 1-800-282-1206.

Our headquarters, which include our main office and enrichment center, are located at 800 Cheshire Road in Delaware, approximately five miles south of downtown Delaware.

From www.goldenbuckeye.com: “Whenever problems arise with providers of long-term care services, residents of nursing homes and adult care facilities can call upon an ombudsman for help. Ombudsmen field complaints about long-term services, voice clients’ needs and concerns to nursing homes, home health agencies, and other providers of long-term care. While the Ombudsman Office does not ‘police’ nursing homes and home health agencies, they work with the long-term care provider and you, your family, or other representatives to resolve problems and concerns you may have about the quality of services you receive.

“Ombudsmen link you with the services or agencies you need to live a more productive, fulfilling life, advise you on selecting long-term care in Ohio, inform you about the rights of consumers, and provide information and assistance with benefits and insurance. If you have questions, concerns, or complaints about any long-term care service, call 800-282-1206.”

Yes, before driving for SourcePoint, our volunteers have submitted references, attended an orientation class, consented to a two- or three-year check of their driving record, and successfully completed a background check.

Apply online, it’s easy!

For more information on volunteering, please choose one of the following:

• Email volunteer@mysourcepoint.org
• Call our volunteer recruiter at 740-203-2368
• Stop in!

By volunteering at SourcePoint, not only will you make new friends and share a feeling of camaraderie with staff and fellow volunteers, you will make a difference in the lives of adults in your community. Mileage reimbursement is available for driving assignments and select assignments include additional benefits, such as a free lunch or fitness room usage. Volunteers receive hours-based awards and invitations to special volunteer-only events.

We offer group or one-on-one orientation classes to help you become familiar with SourcePoint’s varied volunteer opportunities, policies, and overall mission. Background checks (required for certain volunteer assignments) are provided on-site at no cost. Secondary training for specific volunteer assignments follows the successful completion of the orientation and background check.