Our nutrition program does not just provide older adults access to healthy food, we provide community! SourcePoint is seeking an organized and creative individual with excellent customer service skills. The Lead Café Host is responsible for creating a cheerful and welcoming atmosphere for all guests and performing administrative duties for Café 55 and off-site cafés.
Summary
The Lead Café Host is responsible for the daily front-of-the-house operations of Café 55 at SourcePoint. This individual schedules and trains all café assistants, café service line, and kitchen volunteers, assists the Nutrition Administrative Manager in training other café hosts, and schedules programming and quarterly special events to enhance the guest experience. The Lead Café Host is responsible for all administrative duties of Café 55 and off-site cafés. The typical schedule for this position is Monday through Friday, 8 a.m. to 3 p.m. Flexibility is needed to attend meetings before and after the regular assigned schedule.
Essential Job Functions
Café Oversight
- Create a vibrant and welcoming environment for café guests and volunteers, offering excellent customer service
- Assist guests with daily registration utilizing Café 55’s kiosk system
- Welcome new guests by assisting them in completing and understanding the required registration forms, donations, and meal selection options
- Ensure adherence to safety and hygiene standards for a high-risk population
- Maintain the beverage station to ensure adequate quantities for lunch service
- Prepare site for service, as well as clean up following service, which includes sanitizing all surfaces, emptying trash, cleaning and storing equipment, sweeping, and mopping as needed
Recordkeeping and Reporting
- Complete accurate records, daily reports, and client data entry that meet funding requirements
- Receive payments and donations, as well as prepare daily deposits and corresponding documentation
- Maintain a thorough knowledge of customer eligibility for all funding sources
- Monitor and maintain inventory of supplies and equipment, completing inventory reports as required
Communication and Collaboration
- Train, schedule, and supervise volunteers assisting with meal service and programs
- Coordinate programs and activities, including quarterly special events, while collaborating with other departments
- Facilitate communication between the front of the house and the back of the house
- Assist with research and implementation of new technology, as needed
- Participate in department goals and initiatives collaboratively
- Resolve guest issues and complaints promptly and effectively
- Adhere to all applicable Nutrition Program policies and procedures
- Attend and participate in staff meetings, training sessions, and in-service education programs, as needed
Education & Experience
- High school diploma or equivalent
- Previous foodservice or front-of-the-house operations experience preferred
- Previous experience with volunteers preferred
- Previous experience in planning programs, activities, or engagement opportunities is preferred
- Proficiency in a wide range of software programs, including the Microsoft Office 365 suite, and the ability to learn software specific to the Nutrition Program
Required Skills & Abilities
- Creative with strong problem-solving abilities and adaptability to changing environments
- Exceptional interpersonal skills with a focus on building strong relationships
- Demonstrated leadership qualities with a focus on team development and collaboration
- Passion for hospitality and commitment to creating memorable guest experiences
- Strong organizational skills with a focus on efficiency and detail
- Willing to submit to and pass criminal background checks per agency policy
Essential Physical Requirements & Working Conditions
- Ability to lift 30 lbs. regularly without assistance and navigate uneven terrain and stairs
- Ability to stand for long periods
- Ability to maintain a fast pace throughout the entire shift
- The Lead Café Host is expected to be familiar with the work of others to fill in as needed temporarily.
Other
In a small organization, flexibility is essential. The Lead Café Host may take on additional responsibilities to ensure smooth operations as organizational needs arise.
About SourcePoint
SourcePoint helps Delaware County adults 55 and better live safely at home and stay healthy as they age. We provide in-home care like Meals on Wheels, a large community center, support for caregivers, and more. And we want you on our team! Join a wonderful organization that brings a wide variety of expertise and talents together under one roof. At SourcePoint, every team member, from accounting to wellness, contributes to our mission to help our community live well after 55.
A Final Note
You do not need to match every listed expectation to apply for this position. At SourcePoint, we know diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
April 2025
Equal Opportunity Employment:
SourcePoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, marital status, or veteran status.
