SourcePoint will not retaliate or discriminate against any individual who submits a complaint. An individual’s failure to submit a complaint in strict conformance with the policy shall never result in SourcePoint refusing to address the individual’s concern. Complaints may be submitted in writing or by email to:
Stephanie Joseph
Quality Improvement Manager
SourcePoint
800 Cheshire Road
Delaware, Ohio 43015
Email: sjoseph@mysourcepoint.org
Individuals can also contact SourcePoint at 740-363-6677 to request information on the complaint process.
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If you receive services funded by the Older Americans Act and are not satisfied with how your complaint was resolved, you may file a complaint with the Central Ohio Area Agency on Aging (COAAA). Individuals may contact Grant Ames at Games@coaaa.org or 614-645-1508. COAAA Grievance Policy