At SourcePoint, we take pride in the meaningful work we do and the positive impact we have on the lives of older adults in Delaware County and their families. Our customer service members are the gatekeepers of our agency, often offering the first friendly hello to those seeking assistance. We are seeking someone to join the team who supports SourcePoint’s mission, values their work, and thrives in an upbeat environment.
Summary
Under the supervision of the Customer Service Supervisor, the primary responsibility is to perform all customer service operations in a way that ensures a professional image and a positive experience for all members, guests, and clients. This position offers flexibility with work schedule, including day, evening, and Saturday hours. Hours may vary during times when required to cover shifts for other employees.
Essential Job Functions:
Customer Relations
- Greets the public in a pleasant and professional manner, as this is the agency’s first point of contact, to ensure a positive image of the organization.
- Assist guests, members, and clients with registration for various programs, membership, events, products, and services, and record cash receipts and credit card payments.
General Office Support
- Manage the telephone system professionally – answering telephone calls and routing all callers and guests to the appropriate staff person.
- Maintain mailing lists and databases, perform data entry and clerical duties as assigned, and assist staff members with administrative tasks as needed.
- Assist with special events as necessary; perform errands as needed, which may require a vehicle.
Continuous Improvement
- Must have a thorough understanding of all services provided by SourcePoint and be able to field basic inquiries and communicate information to the public.
- Must be able to adapt to change and new procedures as the organization grows and adapts to the needs of our customers.
- Learn applicable software and program offerings to continually improve performance.
Other Duties
- Support other team members and departments as needed to advance the organization’s mission.
- Attend staff meetings and training, as required.
Required Skills and Abilities
- Must handle stressful situations while maintaining a calm demeanor.
- Ability to type, perform data entry, and process transactions using assigned software
- Ability to operate a variety of office equipment such as a computer, copier, telephone, calculator, FAX machine, postage meter, folding machine, and other equipment necessary to perform duties.
- Perform copying and collating tasks, office mailings, and related duties.
- Must enjoy working with older adults and have the patience to assist them with their needs.
Qualifications
- Two years of experience as a Customer Service Assistant, Clerk, Receptionist, or Secretary in an office environment preferred.
- Cooperative team player with excellent interpersonal, verbal, and written skills.
- Experience with ActiveNet or other registration software, cashiering, and transaction processing, Microsoft Office Suite, Word, and Excel preferred.
Essential Physical Requirements/Working Conditions
- Flexible schedule, including evenings and Saturdays as required.
- Prolonged periods of sitting at a desk and working on a computer.
- Occasional work that requires moving objects up to 20 pounds.
- Occasional work that requires a valid driver’s license.
Other
In any organization, particularly a small one, you may need to assume new responsibilities to ensure continuity of operations. Other organizational needs are expected to emerge, which will be assigned to the Customer Service Assistant.
About SourcePoint
SourcePoint helps Delaware County adults 55 and better live safely at home and stay healthy as they age. We provide in-home care, such as Meals on Wheels, a large community center, caregiver support, and more. And we want you on our team! Come join a wonderful organization that brings together a wide range of expertise and talents under one roof. At SourcePoint, every team member, from accounting to wellness, contributes to our mission to help our community live well after 55.
A Final Note
You do not need to match every listed expectation to apply for this position. At SourcePoint, we know diverse perspectives foster the innovation we need to succeed, and we are committed to building a team with a variety of backgrounds, experiences, and skills.
Equal Opportunity Employment: SourcePoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, marital status, or veteran status.
At-Will: Employment with SourcePoint is on an at-will basis. This means that either you or the Company may terminate the employment relationship at any time, with or without notice, and with or without cause, subject only to applicable law. Nothing in this job description, nor any other communication, should be construed as creating a contract of employment or altering the at-will relationship.
Posted October 2026
