The role of the Client Services Supervisor is to lead and supervise SourcePoint client services employees in their delivery of interventions and interactions with clients. This individual must be experienced in client assessment, care plan development, and case management and be licensed to practice social work or counseling in Ohio.
Summary
Working under the direct supervision of the Client Services Administrator, the Client Services Supervisor will provide supervision and leadership of their employees in the delivery of client services and will supervise all activities related to the delivery and interventions involving the interactions with clients. The Client Services Supervisor will be responsible for providing direct supervision of 7-9 licensed social workers/counselors, information & referral specialists, and service coordinators providing intake and referral, information sharing and resource linkage, advocacy, case management, service coordination, and other client services, as assigned. We offer a challenging opportunity for professional growth, a dynamic, smoke-free work environment, and a competitive salary with benefits. This position has general flex hours between 7:30-5:00 p.m. Monday-Friday.
Essential Job Functions & Expectations
- Assists Client Services Administrator with administrative and planning tasks as needed and requested.
- Recruitment and screening of potential candidates for social work/counselor and other departmental staff positions and making selection recommendations to the Client Services Administrator.
- Provides orientation and training of new hires and works with existing employees in their professional development.
- Prepares work assignments and monitors and evaluates work performed by staff to ensure the quality of client care, utilization of services, and professional practices.
- Provides direction, supervision, support, and guidance to all staff members who report to the Client Services Supervisor which supports and enhances their application of agency policy, standardized knowledge, interventions, skills, competency, and applicable ethical content in their work and interactions with clients.
- Provide professional and technical assistance to staff regarding complicated health and psychosocial consumer situations and assist staff in making proper consumer assessments and appropriate referrals to agencies providing services to older adults.
- Provides administrative, supportive, and educational supervision to their direct reports, and other team members as assigned, to ensure that all employees are adhering to agency and professional policies and program goals.
- Identifies employee actions that might pose a threat of danger to the clients and take prompt remedial actions; and identifies and addresses any condition that may impair an employee’s ability to perform their jobs safely, keeping the Client Services Administrator informed.
- Possesses a thorough knowledge and understanding of social work principles and practices, as well as all facets of care management.
- In-Home Care Services, including intake, advocacy, client assessment, care planning, authorization of services, monitoring, and all duties related to the delivery of services through this program.
- Possesses a thorough knowledge and understanding of service coordination practices and all facets of the FIRST program, including client finding, advocacy, assessment, service planning, and referral, and all duties related to the delivery of services through this program.
- Understand the In-Home Care Services volunteer program and all facets of this service.
- Assumes responsibilities as Information and Referral Specialist, Care Consultant, Volunteer Program Specialist, and FIRST Service Coordinator, as necessary to meet client needs related to staffing.
- Works closely with the Quality Assurance Department in implementing improved practice standards, client outcomes, and customer service.
- Participates in community education activities and acts as support group facilitator, as necessary.
- Participates in community meetings/committees that relate to clinical/direct services as requested.
- Participates in professional growth opportunities and maintains current license.
- Other duties as assigned.
Education & Experience
- Bachelor’s degree in social work or related field required, master’s degree preferred.
- Licensed to practice social work or counseling in Ohio, with an independent license preferred.
- Minimum of five years of social service experience, with experience in the supervision of professional social workers preferred. A master’s degree may substitute for 2 years of experience.
- Experience working with older adults and a thorough understanding of the social service delivery system in Delaware County is preferred.
- Experience in client assessment, care plan development, and case management.
- Must possess computer proficiency and experience working with MS Office and other software programs.
Required Skills & Abilities
- Ability to work cooperatively with a diverse group of human service professionals and organizations.
- Must possess excellent communication skills and the ability to speak before large and small groups.
- Must be creative and have the ability to deal with ambiguity and change on a routine basis.
- Must be willing to submit to and pass criminal background checks per agency policy.
- Must be organized and able to meet deadlines and successfully handle multiple tasks.
- Ability to promote a positive work culture both within the organization and in the community.
Essential Physical Requirements & Working Conditions
- Must be able to lift and/or exert up to 20 pounds regularly without assistance.
- Ability to drive to and from home visits, meetings, events, etc. regularly and as assigned.
- Ability to safely navigate uneven terrain and stairs.
- Ability to work with individuals in diverse living situations and conditions including the ability to work in environments where there is potential for exposure to animals, second-hand smoke, unpleasant odors, etc.
Other
It is recognized that in any organization, particularly a small organization, it is necessary to assume new responsibilities appropriate to ensure smooth continuity of operations within the organization. Not only is the Client Services Supervisor required to wear many hats, but it is expected that this person will be familiar with the work of others to the point of being able to fill in temporarily. It is also anticipated that other organizational needs will emerge from time to time, which will be assigned to the Client Services Supervisor.
About SourcePoint
SourcePoint helps Delaware County adults 55 and better live safely at home and stay healthy as they age. We provide in-home care like Meals on Wheels, a large community center, support for caregivers, and more. And we want you on our team! Come join a wonderful organization that brings a wide variety of expertise and talents together under one roof. At SourcePoint, every team member, from accounting to wellness, contributes to our mission to help our community live well after 55.
A Final Note
You do not need to match every listed expectation to apply for this position. At SourcePoint, we know diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
Updated January 2025
Equal Opportunity Employment: SourcePoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, marital status, or veteran status.
