Human Resources Manager

The Human Resources Manager at SourcePoint is the linchpin of the HR department, expertly managing all facets of human resources. This pivotal role involves overseeing both salaried staff and volunteers. The manager is tasked with planning, directing, and cultivating HR policies, activities, and personnel, all while ensuring adherence to SourcePoint’s mission to help our community live well after 55.

Summary

Under the direct supervision of the Chief Financial Officer (CFO), the Human Resources Manager oversees all aspects of the Human Resources function at SourcePoint. This role is responsible for managing both paid employees and volunteers within the organization. The Human Resources Manager will plan, lead, develop, and coordinate HR policies, activities, and staff, ensuring legal compliance and alignment with the organization’s mission and talent strategy.

Essential Job Functions

HUMAN RESOURCES

Recruitment, Onboarding, and Retention (20%)

• Collaborate with senior leadership to align staffing, recruiting, and retention strategies with organizational goals.
• Ensure recruiting methods comply with internal and external guidelines, assist with candidate screening, job descriptions, and selection as needed, and ensure recruitment processes meet compliance standards.
• Oversee initial onboarding and orientation for new staff and volunteers, working with management to address organizational needs.

Consultation, Training, and Coaching (20%)

• Provide advice and counsel to supervisors and employees on employee relations matters.
• Train and coach supervisors on evaluating, coaching, and disciplining employees.
• Conduct management/employee conferences to resolve conflicts or grievances, effectively handling stressful situations.
• Offer consultation and clarification on agency policies and procedures as needed.

General HR Administration and Compliance (20%)

• Maintain the agency pay scale and participate in external salary surveys.
• Oversee the performance appraisal process to ensure annual completion.
• Develop and maintain personnel policies.
• Prepare the annual budget for the Human Resources department.
• Provide constructive and timely performance evaluations and manage discipline and terminations within the department.
• Conduct confidential investigations.
• Ensure compliance with FMLA, COBRA, Medicare D, workers’ compensation, and self-insured unemployment insurance.
• File necessary documents with external agencies (e.g., EEOC, OSHA, Dept. of Labor) in a timely manner.
• Oversee the maintenance of employee personnel files and ensure compliance with employment practices, agency policies, and labor laws.
• Keep the executive team and leadership informed of key employment law changes and ensure agency compliance with new laws.

Risk Management (10%)

• Investigate and report on accidents and injuries involving staff and volunteers and provide recommendations to leadership to prevent future occurrences.
• Develop and annually review and update the agency’s emergency policies (“red book”) and provide related training to staff and volunteers.
• Assist executive leadership with business continuity and disaster planning, including annual plan reviews and updates, as well as training for staff and volunteers.
• Support the CFO in the annual renewal and contracting of the commercial insurance package.

Committees (5%)

• Chair the TIDE Committee.
• Serve as a consultant to the Wellness, Safety, and Communications Committees as needed.

Employee Benefits (5%)

• Assist the CFO in selecting benefit brokers and third-party administrators.
• Update the Cafeteria 125 plan document annually.
• Plan and facilitate annual open enrollment.
• Collaborate with the CFO, financial advisor, third-party administrator, and recordkeepers to ensure correct administration of the 403b and 457 plans.
• Coordinate educational opportunities on retirement benefits and participate in the annual retirement audit as needed.

Payroll and Taxes (5%)

• Ensure the accurate and timely completion of the bi-weekly payroll process, coordinating with the accounting department on any transactional matters.
• Assist the CFO with preparing the agency’s annual payroll budget.
• Work closely with payroll vendors to ensure accurate completion of required filings.
• Manage workers’ compensation premiums and related processes.

SUPERVISION

• Provide guidance, task assignment, and oversight to the Payroll and Benefits Coordinator and the Volunteer Recruiter.
• Oversee several volunteers supporting HR efforts.

Volunteer Program (15%)

• Develop and implement strategies for volunteer recruitment.
• Oversee volunteer recognition and retention efforts, including managing annual surveys, focus groups, exit interviews, events, and other recognition activities for 500+ active volunteers.
• Manage volunteer onboarding, compliance, and policies, and maintain the volunteer handbook.
• Lead quarterly meetings on volunteer topics, ensuring effective utilization of volunteers.
• Oversee annual volunteer surveys, focus groups, exit interviews, and recognition activities.

Security Officer Responsibilities (HIPAA Compliance)

• Implement the security requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) in connection with the group health plan.
• Maintain current knowledge of applicable federal and state security laws related to the group health plan.
• Conduct an initial inventory of electronic Protected Health Information (ePHI) and certify the company’s position through a Risk Assessment.
• Adopt a Security Policy reflecting the company’s stance on ePHI and notify relevant parties accordingly.
• Maintain documentation in compliance with the Security Policy’s record retention provisions.
• Advise staff on security requirements and monitor the security program, making adjustments as needed.

Education & Experience

• Bachelor’s degree in human resources or a related field.
• 5+ years of experience in a Human Resources Generalist role, including 3+ years of HR leadership experience and 3+ years of payroll processing experience.
• Thorough knowledge of employment laws and compliance requirements, including ADA, FMLA, wage & hour, workers’ compensation, OSHA, document retention, and others.
• Comprehensive understanding of benefits and related compliance and reporting requirements.
• In-depth knowledge of payroll tax rules and filing obligations.

Required Skills & Abilities

• Strong verbal and written communication skills, including the ability to draft policies, procedures, training materials, presentations, and job descriptions.
• Proficiency in Microsoft Office, with the ability to learn and maximize the efficiency of volunteer software and payroll programs.
• Detail-oriented, able to work independently, and capable of planning large events.
• Ability to work cooperatively with diverse populations and organizations, including interacting with the older adult population with compassion and empathy.
• Demonstrates strong interpersonal skills with the ability to initiate and engage in effective communication.

Essential Physical Requirements & Working Conditions

• Ability to remain stationary, either standing or sitting, for extended periods.
• Capacity to move between different work sites to accomplish tasks.
• Valid driver’s license with the ability to transport oneself to events.
• Ability to endure various weather conditions at outdoor events.
• Occasional physical activity, including moving tables and lifting up to 20 pounds.

Other

It is recognized that in any organization, particularly a small organization, it is necessary to assume new responsibilities appropriate to ensure a smooth continuity of operations within the organization. Not only is the community aging planner required to wear many hats, but it is expected that this person will be familiar with the work of others to the point of being able to fill in temporarily. It is also anticipated that other organizational needs will emerge from time to time which will be assigned to the planner.

About SourcePoint

SourcePoint helps Delaware County adults 55 and better live safely at home and stay healthy as they age. We provide in-home care like Meals on Wheels, a large community center, support for caregivers, and more. And we want you on our team! Join a wonderful organization that brings a wide variety of expertise and talents together under one roof. At SourcePoint, every team member, from accounting to wellness, contributes to our mission to help our community live well after 55.

A Final Note

You do not need to match every listed expectation to apply for this position. At SourcePoint, we know diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Revised August 2024